Terms and Conditions

Quotations 
All quotations are based on subcontracted vehicles and are on the basis of the direct route, date and on the information provided by the hirer. The route used will be at the discretion of the company unless it has been particularly specified by the hirer in which case it will be clearly shown on the confirmation note sent by the company. All quotations are given subject to the company having available suitable vehicles at the time the hirer accepts the quotation. Quotations are valid for 28 days unless otherwise notified. Quotations are given for vehicle and driver only. Any additional charges will be separately identified and will be the hirer's responsibility unless otherwise expressly agreed and specified.All our quotations exclude drivers meals and accommodation on overland trips and must be provided by the hirer unless otherwise stated.

Confirmation
Normally, written confirmation by the company is the only basis for the acceptance of hiring or for any subsequent alteration to the booking.

Payment
A 15% deposit of the agreed amount secures the booking, the deposit must be made prior to the commencement of the hire unless otherwise agreed by the company.

Driver's Hours Regulations 
The driver's hours of work are regulated by law, and the hirer accepts the responsibility of ensuring the hirer keeps to the hours and times agreed by the company. Neither the hirer nor any passenger shall delay or otherwise interrupt the journey in such a way that the driver is at the risk of breaching the regulations relating to driving hours and duty time. If any breach is likely to occur, the hirer shall be responsible for any additional costs incurred unless it is outside the control of the hirer. The calculation of any additional costs will be at cost to the company.

 

Seating Capacity
The company will, at the time of booking agree and specify the legal seating capacity of the vehicle to be supplied. The hirer must not load the vehicle beyond this capacity. On private hire no standing passengers are permitted.

Cancellation by the Hirer
All cancellations must be made in writing and confirmed by the company. If the hirer wishes to cancel the booking, the following scale of charges will apply in relation to the total hire charge.

* Up to > 30 days prior to departure:0% of total rate

< 30 working days prior to departure:15% of total rate

< 7 working days prior to departure:50% of total rate

< 3 working days:100% of total rate

 

Vehicle to be Provided
The company reserves the right to provide a larger vehicle than that specified at no additional charge unless any extra seats are used in which case an additional pro rata charge may be made to the hire charge.The company reserves the right to substitute another vehicle for any given reason.

Breakdown and Delays
The company gives its advice on journey time in good faith, however as a result of breakdown or traffic congestion, or other events beyond the reasonable control of the company, journeys may take longer than predicted and in those circumstances the company will not be liable for any loss or inconvenience suffered by the hirer or passengers as a result thereof. The company reserves the right to use an alternative vehicle or vehicles to that specified in the quotation in the event of a vehicle breakdown. The alternative vehicle or vehicles will meet all relevant safety and legal requirements.

Conduct of Passengers
The driver is responsible for the safety of the vehicle at all times, and such may remove any passenger whose behaviour prejudices the safety of the vehicle and other passengers or is in breach of the Public Service Vehicle .The hirer is responsible for any damage caused to the vehicle by any passenger for the duration of the hire.Passengers are not allowed to consume large amounts of alcohol onboard and unruly behaviour will not be tolerated by the coach drivers.